Mortgage House
We are Australia’s largest independently owned non-bank retail lender. We offer loan and mortgage finance options, rates and customer service that are the envy of our competitors.
Who we are
We are proudly different. From our humble beginnings back in 1986, we recognised the limitations of the loan and mortgage finance market.
With this knowledge we chose a path that ensured a continued focus on being competitive with our rates, offering diversity with our products and providing a level of customer service simply unheard of in the industry.
Contact Us 133 144
Monday to Friday: 8:00 AM – 6:00 PM
Saturday: CLOSED
Sunday: CLOSED
Public Holidays:
Friday, 18 April 2025: CLOSED
Monday, 21 April 2025: CLOSED
Friday, 25 April 2025: CLOSED
Monday, 09 June 2025: CLOSED
Our Milestones
1986
Mortgage House founded in Sydney.
First Broker Partnership Network launched.
1995
2005
Introduced Australia’s first fully digital loan processing suite.
Expanded to multi-brand distribution model (Mortgage Street, Well Nigh).
2015
2020
Migrated to Microsoft Azure Cloud with Zero Trust Security.
Deployed Bidirectional SaaS ecosystem for fintech partners.
2023
2025
Integrated AI-driven SmartLend Assist™.
Today
Mortgage House Mission
Quite simply, we strive to provide loan, product and service outcomes tailored to the exact needs of every client.
We do this through:
Our Journey
Today we are a home loan mortgage lender in our own right. We have the knowledge, experience and competitive advantage to develop, tailor and diversify our loan and mortgage products to better service our customers. With more than 100 business and industry awards for excellence across product, technology and customer service – we are proud to say we continue to be successful in our market.
Over 30 Mortgage House Home Loan Centres around Australia.
Became a Mortgage Lender (launched our own funding program, giving us full flexibility in creating and delivering our own loans)
First retail Home Loan Centre opened (Mortgage House Blacktown)
Founder and Chief Executive Officer (CEO)
Ken brings 40 years of financial experience to Mortgage House. From currency trading to commercial leasing, Ken has extensive knowledge of loan and mortgage products and the financial industry overall.
In 1997, Ken identified a clear need in the Australian mortgage industry for an alternative lending option to the big banks and Mortgage House was born. Today, Mortgage House has become a genuine banking alternative and a major provider of home loans to the Australian public. With his team, Ken grew Mortgage House 300 per cent between 1998 and 2004 – a remarkable achievement given this was during the Global Financial Crisis (GFC).
Our Recent Awards
We continue to achieve industry recognition for excellence in customer service and low-rate loan products. When you come to Mortgage House, know that you are in the safest hands.
WeMoney
Best Low Deposit Home Loan of the Year Back to Back Winner 2023-2024 (2 years)
ProductReview.com.au
Home Loans – 2023 Winner
Money Magazine
Best-Value Basic Home Loan
(Non-Bank) 2022
RateCity
Best Variable Home Loan
for the Chameleon Executive Home Loan 2022
Our Belief
Our fundamental goal is to provide an accessible service that allows more Australians to secure the dream of home ownership. While we understand this is becoming increasingly difficult to achieve, we have established our operations, products and services to ensure our customers have the greatest chance of success.
From our proprietary technology that allows our customers an easy and seamless path through the complicated home loan process, to our competitive rates and end-to-end customer service – we have completely changed the traditional loan model.
As an actual lender, we have also developed existing and created new loan and mortgage products and services that can be tailored to your exact needs.
With this combination of benefits, you can be assured Mortgage House can help you.
What Sets Us Apart From Our Competitors?
First and foremost, it is our genuine desire to provide a solution that really does meet the needs of our customers. While easier said than done for many, we have established our business and our business practices to do just this.
We differ from our competitors through three fundamental areas of operation.
- We provide a wide range of tailored, flexible and competitive rates, loan and mortgage products. We listen and understand what our customers want and develop appropriate products and solutions for them.
- We make the process easy! Through our proprietary technology and processes, we have made the application process safe, secure and seamless.
- We provide a level of end-to-end customer care few lenders can provide – or even imagine! More importantly, our people are highly-skilled so will take you every step of the journey and be with you for the life of your loan.
Why Choose Mortgage House?
Award Winning
We’re one of Australia’s most awarded non-bank lenders
Experienced
We’ve helped Aussies achieve home ownership since 1986
Approachable
Expert lenders who’ll get you there without the mortgage jargon
Innovative
Our innovative online services will save you time & effort