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Contact UsAt Mortgage House we know that it is important for us to listen to your needs if
we are to continue to provide a premium level of service. That's why we invite
you to submit your feedback to us on how to improve our services. Address: Postal Address: Client Services: 02 8116 1010 Fax Number: 02 8116 1099 E-mail: save@mortgagehouse.com.au Mortgage Customer FeedbackAt Mortgage House we believe that it is essential for our customers to be able to provide feedback and be given the opportunity to voice any concerns in order for us to respond appropriately to any complaints or disputes. We also value your feedback on what we do well and as such also seek compliments when they are due. We and our Branch Network are members of the Mortgage & Finance Association of Australia (MFAA) and as such we are also subject to the requirement to have in place an Internal Dispute Resolution (IDR) procedure. Receiving compliments or complaintsYou can lodge compliments or complaints by contacting our Customer Relations Team:
Dispute ResolutionWe will make every effort to resolve your complaint in a timely manner and would hope to be able to provide a response within 5 working days, however should matter take longer to investigate we will provide timely feedback as matter is progressed. Our external dispute resolution schemeIf we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is COSL (Credit Ombudsmen Services Limited) Phone 1800 138 422, www.cosl.com.au External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. |
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