Below are testimonials demonstrating the various ways we have assisted our
customers with their home loan, investment strategy and through our unique
Wealth Coaching offering.
To find out more about our Wealth Coaching service, please call (02) 8116 1005
or mobile 0433 300 001.
Testimonial: Seamless Refinance in an Extraordinarily Short Time
We cannot speak more highly regarding the positive experience and wonderful outcomes we have had since we were introduced to Mr Ken Sayer and Mortgage House just three months ago. Our restructuring has included both our home mortgages and some business refinancing. Throughout Mr Sayer has displayed a degree of lateral thinking and business acumen we have rarely seen in the business and financial services sector. This was particularly important to us having regard to the current financial climate and the natural reservations demonstrated by the traditional banks in the current climate. Thanks to Mr Sayer and the Mortgage House team our outcome was clear and precise and achieved within a very short time. The traditional bankers we had previously dealt with, unlike Mr Sayer, were unable to grasp the concepts and see the lending opportunity we provided as clients. Mr Sayer demonstrated an instant understanding of our business model and also took time to painstakingly go through the details of our needs with us to ensure nothing had been overlooked.
The entire restructuring was achieved in an extraordinarily short time and seamlessly. Our previous experience with banks had been many hours of meetings, documentation and form filling, frustrations at the different levels and sections of the bank processing and then after months of such proceedings not achieving a satisfactory outcome.
In addition, and most importantly, Ken provided practical advice throughout and became a personal business mentor at the highest of levels throughout the financing. He frequently assisted us to stay focused and positive in relation to the desired outcome and also helped us handle some delicate decision processes showing an extraordinary degree of principle and problem solving ability.
Both Ken and his staff at Mortgage House, and at all levels of the company, were always attentive, professional, flexible, on call and available, and frequently provided out of hours support. Ken himself likewise provided continued out of business hours support. Visits to the beautiful Mortgage House offices at North Sydney were always a pleasure from the sumptuous tea and coffee service, the stimulation of working with the latest technology, staff trained to support at the highest levels in their field, and the bonus of some of the most magnificent Sydney Harbour views available.
As a result of our experience we highly recommend Mr Sayer and the Mortgage House team for all levels of personal and business financial needs. Their honesty and integrity is unquestioned. Their attention to detail around the specifics of the matters at hand are exemplary. Our personal and business arrangements required different levels of problem solving and these were provided throughout the process and at all times. Whilst we had significant securities, Ken was able to work through a sensible realization program which demonstrated his personal interest in us as clients. His desire to develop a long term business relationship with us is rarely seen in the professions and almost never in banking in modern times. We have both worked at the highest of professional levels for over thirty years each and we have never experienced the wonderful support seen through this recent refinancing process. We have no hesitation in recommending Mr Ken Sayer and the Mortgage House team for any personal or business financing and relationship situations. We ourselves feel honoured, lucky and privileged to have met Mr Sayer and the Mortgage House team.
Michael and Kerry Jones
Testimonial: They Organised My Home Loan AND Helped Negotiate My Offer To Purchase
Buying a property has always been a dream of mine, but for a long time a dream
was all it was.
I had the pleasure of crossing paths with Ken Sayer 12 months ago, during that
period Ken was unreserved in providing me with advice on operations of my business,
building wealth and most recently in acquiring property.
I have recently purchased my first property, acquiring finance through Mortgage
House. The team have looked after my purchase with the highest level of professionalism
and diligence. Most importantly, I felt like my application was treated with personal
care, which was so comforting when large sums of money are at stake. The knowledge of
Ken Sayer, and all I interacted with at Mortgage House was second to none. I was amazed
by some of the ways in which my application was moulded to fit my situation, they are
Ken Sayer is the most professional businessman I have come across. Ken not only
organised my home loan, but helped negotiate my offer for purchase. He walked me
through step by step. Ken has made this possible for me, without his expert advice
and professional help over the entire process of my purchase, I would not be in the
situation I am now. And for that I am forever in his debt. (Pardon the pun).
I have already referred good friends and work colleagues to Ken and to Mortgage
House. I have already received thank you calls from them, for they received the same
treatment I did.
Ken Sayer and the team at Mortgage House have helped me fulfil a lifelong dream ...
now I'm looking for my second.
Testimonial: A Finance Coach Rather Than a Broker
I was referred to Mortgage House by a friend of mine
who has a good relationship with their mortgage broker from Mortgage House. I was
in the process of bidding for a property but wanted to secure funds before making
an offer so I decided to take my friend's recommendation and meet with a broker.
I was supposed to meet with my friends broker however he was away on leave at the
time and I needed to urgently meet on a Saturday. Due to the short notice in my
request for a meeting, I ended up dealing directly with Mortgage House founder and
CEO Ken Sayer. Ken immediately took the pressure off and acted like a finance coach
rather than a broker keen to sign the dotted line. This is very beneficial because it
takes all the emotion out of buying property and allows us to focus on what matters
and make decisions objectively with all the facts on the table.
Ken has all the knowledge and experience, as well as compassion and understanding,
to make us feel comfortable and stress free. We had found our dream property but had
no experience in assessing property value and layout, we were not sure if it was a good
deal or not.
Ken insisted on personally inspecting the property which was invaluable
since we now got his direct feedback on the details of the property. His inspection and
insight assured us that it was a sound investment so we were now wanting to make a formal
bid for it.
To my amazement, Ken offered to negotiate the bidding for us which ended up saving
us an absolute bundle on the final price. Ken managed to organise settlement on a
date the suited us perfectly, meaning we could move straight in without any dramas
with our rented apartment. He also organised a loan structure which managed to minimise
the fees and cost of the loan (LMI). We hit a couple of speed bumps in the purchasing
process on the way but Ken never allowed us to stress about it and guided us towards a
solution to any problem. We have now received the keys to our property and couldn't be
happier! I recommend Mortgage House to all my friends because I know they will be well
looked after. Ken was with us every step of the way, we now have a friend and confidant
we can rely on.
Thanks for everything!
Testimonial: Wealth Coach
I, Daniel De Gregorio, had the privilege of meeting Mr.
Ken Sayer approximately six months ago. During this time I found our
interactions to be conducted with the highest level of professionalism. His
depth of knowledge and experience in regards to property, financial, and
business related matters is second to none. However, the scope of his
understanding is not solely confined to these disciplines. In my experience, I
would also consider Ken a life coach. For example, he has been enthusiastic to
learn about my life and inquire as to what my dreams and aspirations are for
the future. He sets no limit on what is achievable in relation to my life and
is more than willing to offer financial, informational and emotional support to
see to it that progress is attained in the area of my choosing.
He stays in communication and is eager to receive updates on the amount of
progress I have made.
He is punctual in all of our appointments (be it phone calls,
emails, or in person).
He is an avid listener, and he always offers advice which is helpful,
to-the-point, and encouraging. I find Ken to be an honest, reliable and
inspiring person who is dedicated to the success and happiness of all his
clients. This is paramount to my meetings with him and I find that to be a
unique and refreshing experience. Ken takes pride in his work and this is
evident in every word and in every action. He has been instrumental in creating
a dramatic improvement to the quality of my life and for this reason I value
Ken not only as a mortgage broker; I value him as a role model and friend.
Daniel De Gregorio
Testimonial: Happy to Switch from a Big Bank
I want to offer my sincere appreciation by thanking you
and your staff for the excellent services Mortgage House have always provided
since I made the switch from Commonwealth Bank of Australia (CBA). At a time
the CBA was reluctant to offer me an investment loan you personally
restructured my loans so that I could buy a four bedroom investment property
whilst keeping my home loan. Twelve months down the track beyond my belief, I
was able to secure a three bedroom unit in Brisbane CBD and another four
bedroom property in Central Coast. I could purchase all these new properties
within a short period of time simply because you had a strategy in place
ensuring that I could service the loans by looking at individual situation and
most importantly by keeping a buffer to cater for any adverse situations and
giving me the confidence at all times and the ability to sustain all the loans
without compromising my living standards.
I highly value the friendliness of you and your staff who put your
customers first and most importantly the ability to come up with a strategy to
tailor a loan that would satisfy the customer's requirement by ensuring that
the customer could service the loan at ease by not putting him or her at risk
as Mortgage House had a risk management process in place at all times.
I have great admiration for you and your friendly staff who are willing to
answer my queries at any time and put my mind at ease. The important thing is I
could always talk to a real person at the other end of the phone which is what
the customer expectation is.
I shall conclude with your favourite phrase when you say with a smile "We can
look after you" which means a lot to me.
Testimonial: Investment Genius
I wanted to send my sincere thank you to everyone at
the Mortgage house team. My wife and I had considered entering the investment
property market, however knew very little about what was involved. I had been
recommended to speak with Ken Sayer from Mortgage House by a personal friend. I
organised a meeting with Ken where everything was explained to me at length.
Ken, in the simplest terms explained what to look for in a property, how I
should negotiate the process without emotion and then went on to explain not
just how to enter the investment market but how to create wealth in general.
This covered our family home, our spending habits, credit cards and the list
went on. Ken sent us on our way with a lot to think about and encouraged us to
begin looking for an investment.
We eagerly went on our way and found a property that delivered 2 incomes.
However the 2nd dwelling had some work to do before it could be rented. Again,
Ken and his team were there to advise on my best course of action. At the
beginning I was frustrated with the advice and didn't understand why Ken
suggested I push for the longest settlement period for the property, after all
we just wanted to buy our 1st investment property and have it all done,
why wait 6 months to settle we asked? As it turned out, it was
genius. The 6 months settlement gave us the breathing space to renovate the 2nd
dwelling (negotiated with the vendor) prior to us making payments on our new
investment loan. As it worked out 1 week after settlement we had rented both
dwellings and were not out of pocket one cent.
Throughout the process we did encounter hurdles, one as severe as a mark on my
wife's credit file that threatened our entire application; however again, Ken
was able to offer solutions to overcome the situation. A short term loan was
organised as an interim measure which was later refinanced. The end result was
a product from Mortgage House delivering one of the best rates I have seen in
the market. From start to finish I felt reassured that everything would work
out fine and it did.
Now, 18 months on both my wife and I are considering doing it all over again and
would do it with none other than Ken Sayer & Mortgage House.
Kevin & Kellie Lyons
Testimonial: A Lender that Follows Through
We have been a private client of Mortgage House now for
over 12 years. Whilst during that time other bank / mortgage providers have
approached us, the ease of dealing with someone real at Mortgage House who
understands our loans and follows through on what they say (yes it does
happen!!!), as well as being sharp on rates has meant that we have never felt
the need to look elsewhere. Being a private client of Mortgage House is more
than a tag line, it's a real concept.
For busy people that value the importance of a genuine relationship
with their lender, Mortgage House Private Clients is invaluable. Getting and
managing a loan shouldn't need to be stressful, time consuming and involve
constant shopping around if you are with a lender that wants a genuine lending
relationship with you. That's why we are private clients of Mortgage House.
Bruce and Meagan Gleeson
Testimonial: Willing To Go The Extra Mile
We have found Mortgage House services to be impeccable!
We were so impressed by Ken Sayer's professionalism and commitment to provide
excellent service. The whole process was so smooth and that's because of Ken
and how hard he works at being the best. We were pleasantly surprised to see
just how much Ken was on our side which resulted in the refinancing being a
Ken Sayer advised us on the best path forward
and was right there by our side to make it happen. He is extremely
knowledgeable, helpful, available and a true professional. It truly is so
refreshing to find someone who is willing to go that extra mile and really
cares about their clients. We are so happy to have found our broker and have
already recommended Ken Sayer of Mortgage House to several of our family and
Testimonial: Not Just Another Number
My wife and I have been a part of Mortgage House for
over 6 years now.
After many years with the ANZ bank we felt like we were just another number.
Mortgage House CEO Ken Sayer and his staff have continued to provide us with an
unbelievable service over the years and on many occasions Ken himself has
personally met with us and discussed suitable options for our home loans
Ken has a wealth of knowledge that he has passed onto his team so it doesn't
matter who you deal with they are all extremely skilled, experienced and
We are finally seeing light at the end of the Mortgage tunnel thanks to these
Thanks Mortgage House.
Wally and Ag Bishop (Penrith NSW)
Testimonial: Saved Thousands Leaving the Bank
After being a customer of one of the major banks for
more than 20 years, we approached Ken Sayer at Mortgage House in search of a
better deal. We also needed to simplify a number of personal, home and
investment loans that we had in place.
After many years with the ANZ bank we felt like we were just another number.
Ken listened carefully to what we wanted. He went away and came back with a
package that not only made our loans and credit facilities far easier to
manage, but saved us
thousands of dollars per month with rates way below the major banks.
Finally, someone interested in maximising our profits- not theirs!
The thought of changing banks had been enough to make us stick with our old bank
for far too long. Ken and the wonderful team at Mortgage House were always
eager to help make the transition as easy as possible. 10/10 guys!
Robert & Lucinda Harrison
Testimonial: 110% Effort
It is a pleasure to provide a reference for such a
quality person as Ken Sayer. I have known Ken for approximately 15 years, and
in that time have found him to be a remarkable, determined, likeable and
intelligent individual. All my business dealings with him have been handled in
an extremely efficient, no fuss manner, with the desired outcome. Over the
years, I have noted Ken's eagerness to go the extra yard to ensure satisfaction
for his clients, and a 110% effort in all that he undertakes.
He is a fair minded and honest, and has always had a willingness to give support
to the community and charitable causes where required. Ken is more than
entitled to feel extremely proud of the exceptional achievements that he has
attained to date.
Testimonial: 'Can - Do' Attitude
From our first introduction in 1998, Mortgage House impressed us with their
efficient, professional manner - an approach that not only inspired
confidence, but generated the results we were looking for.
Because of its years of experience and lending expertise, Mortgage House has
been able to provide us with impeccable service and advice. From their
'can-do' attitude to their helpful, knowledgeable and friendly staff, our
experience with Mortgage House confirms to us that we are with true leaders
in the Home Loan industry.
Martin and Louise Reyes (Caringbah)
Investing in the Mortgage House Franchise.